What is the Problem Statement?
There is a large-scale natural disaster, such as an earthquake or massive flooding in the San Francisco bay area. People have some access to the Internet via cell phones and computers. Given that this is a fairly large-scale disaster, and that the bay area has about 7 million residents, evacuation takes a very long time (days or weeks).
What are the user’s behaviors when using the product?
- Panicked.
- Less focus to do tasks.
- Lots of thinking activity.
- Urgency.
What age group are we designing for? Why?
- We are designing for a person who has a smartphone and stuck in a natural disaster, so it ranges from a 16 year kid to old people.
- People who need help.
- First responders and support teams.
- Relief organizations and other groups dedicated to long-term rebuilding activities
What are their goals?
- To know about the disaster beforehand for safety.
- To know the route for evacuating the city.
- To alert officials that they need help.
- To get basic needs like water, food and medicines.
- To know nearby temporary shelters.
- To inform and know about the safety of their family members.
What are their pains when using the product?